Privacy Policy
Last Updated: feb 26, 2026
At Joolzzy, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or purchase our products.
Information We Collect
We may collect the following information:
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Name
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Email address
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Shipping and billing address
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Phone number
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Payment information (processed securely through trusted payment providers)
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Order history
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Device information such as your IP address, browser type, and cookies
How We Use Your Information
We use your information to:
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Process and ship your orders
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Provide customer support
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Send order updates and confirmations
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Improve our website and services
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Prevent fraud and protect our customers
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Send promotional emails if you choose to receive them
Sharing Your Information
We do not sell or rent your personal information. We may share your information only with trusted third-party services that help us:
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Wix
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Payment processors
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Shipping carriers
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Email service providers
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Legal authorities when required by law
Cookies
Our website may use cookies to improve your browsing experience, remember your preferences, and analyze website traffic. You can disable cookies in your browser settings if you prefer.
Payments
All payments are processed securely through Wix Payments or other trusted payment providers available on our website. Joolzzy does not store your complete payment card information.
Data Security
We use reasonable security measures to help protect your personal information. While no online system is completely secure, we work to safeguard your data from unauthorized access.
Your Rights
Depending on where you live, you may have the right to:
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Access to your personal information
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Correct inaccurate information
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Request deletion of your information
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Unsubscribe from marketing emails at any time
To make a request, please contact us using the email below.
Children's Privacy
Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.
Refund Policy
At Joolzzy, we want you to love your purchase. If you're not completely satisfied, we're here to help.
Returns
You may return eligible items within 30 days of receiving your order.
To qualify for a return, items must:
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Be unused and in their original condition.
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Be returned in their original packaging.
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Include proof of purchase or your order number.
Non-Returnable Items
The following items cannot be returned:
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Personalized or custom-made jewelry.
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Gift cards.
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Clearance or final sale items.
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Items damaged through normal wear, misuse, or improper care.
Refunds
Once we receive and inspect your return, we'll notify you of the status of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Exchanges
If your item arrives damaged or defective, please contact us within 7 days of delivery. We'll gladly replace the item if it's available.
Return Shipping
Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.
We recommend using a trackable shipping service, as Joolzzy is not responsible for lost return packages.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: Joolzzyco@gmail.com