Refund Policy
At Joolzzy, we want you to love your purchase. If you're not completely satisfied, we're here to help.
Returns
You may return eligible items within 30 days of receiving your order.
To qualify for a return, items must:
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Be unused and in their original condition.
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Be returned in their original packaging.
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Include proof of purchase or your order number.
Non-Returnable Items
The following items cannot be returned:
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Personalized or custom-made jewelry.
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Gift cards.
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Clearance or final sale items.
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Items damaged through normal wear, misuse, or improper care.
Refunds
Once we receive and inspect your return, we'll notify you of the status of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Exchanges
If your item arrives damaged or defective, please contact us within 7 days of delivery. We'll gladly replace the item if it's available.
Return Shipping
Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.
We recommend using a trackable shipping service, as Joolzzy is not responsible for lost return packages.